Steps to take if you’re struggling to make the repayments on a product rental
Work out what you can afford to pay
If you’re struggling to pay back money you owe, the first thing to do is to work out what you can actually afford to pay by doing a simple budget. How to work out what you can afford to pay.
If you can afford to pay something
Start paying the amount you can afford and get in touch with your creditor straight away to put a repayment agreement in place.
If you can’t afford to pay anything
Call us on 1800 007 007 straight away for advice.
Contact the lease provider and tell them you’re in financial hardship
As soon as you’re having difficulty making repayments, contact your lease provider and explain you’re in financial hardship. Tell them what you can afford (based on Step 1) and confirm any agreement in writing.
Remember, if you want to keep the goods you need to return to the normal repayments within a few months. The term of the lease can be extended but it needs to be reasonable.
If you won’t be able to afford the lease repayments at all in the long term, you may need to consider surrendering the goods. Before you do this call us to discuss.
If you can’t agree, you can dispute it
If you can’t come to an agreement that you think is fair and affordable, you can lodge a dispute in the Australian Financial Complaints Authority. This free and independent service gives you an opportunity to explain how, by working with your lease provider, you can get back on track with payments. Refer to Dispute Resolution (Step 2).
Speak to one of our financial counsellors
If your problem still hasn’t been solved, or you’re feeling overwhelmed, call us on 1800 007 007 to speak with one of our financial counsellors.