What people say about our service.

Financial counsellors assist thousands of people every month through the National Debt Helpline, all across Australia. Whether its via the phone or chat, people receive practical help with their financial issues and feel great relief that they are not alone in facing those burdens. Here is a small sample of the feedback we receive.

All names have been changed.

[The financial counsellor] was very very helpful! Please pass this on to her and the team, they have made my day go from stressing and spiralling out about my life to seeing a clear path forward, and a way ahead. Thanks!
April 2026
I find it a rarity for someone to be both empathetic and professional on chat. [The financial counsellor] was wonderful and simultaneously incredibly informative, I am appreciative of all their help. Fantastic service!
March 2026
[The financial counsellor] was really patient, truly listened to me and made me feel safe and never judged. Thank you so much.
February 2026
[The financial counsellor] was so helpful. Thankyou so much for your service today. It’s really hard for me to reach out in situations like this.
January 2026
So thankful to speak to a person and not a chatbot/AI. Very professional and helpful advice.
December 2025
Amazing and compassionate help, I couldn’t be happier with the kindness shown to me, giving me hope for a future.
November 2025
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You might feel overwhelmed, but you have options and there are steps you can take yourself. But if you feel you need a bit more guidance or need help quickly, simply call us.

CALL 1800 007 007