What people say about our service.

Financial counsellors assist thousands of people every month through the National Debt Helpline, all across Australia. Whether its via the phone or chat, people receive practical help with their financial issues and feel great relief that they are not alone in facing those burdens. Here is a small sample of the feedback we receive.

All names have been changed.

Sue was extremely helpful and definitely made me feel more calm about my situation as well as providing me with options to get out of my debt.
March 2024
Louise was extremely supportive and helpful. These conversations are hard to have, but she was understanding and non judgemental. I feel heard and supported. THANK YOU!!
March 2024
Very helpful and although over text, made me feel comfortable talking about something I am ashamed about!
March 2024
Very helpful and felt like she was on my side and truly wanted to help me! Thankyou!
March 2024
Naomi went above and beyond helping me tonight. She was able to help me navigate through the confusion I was having and helped come up with multiple options. Once again Thank you so much
February 2024
So reassuring to know I have options - rather than crumbling under the feeling there is nothing to do. Scared to end up on the street.
February 2024
Thank you for your support right now Jim. Appreciated and hope others out there can hang in there and find this resource.
February 2024
You have lifted a great burden off my shoulders and gave me some hope of light at the end of the tunnel, thank you.
February 2024
Melissa was brilliant, has given me options (hope) where I felt I had exhausted all avenues.
January 2024
Felt more assured that something wasn't right and they gave super helpful links that I didn’t even know existed. Will 100% go back to them if I can.
January 2024
I was given a lot of new information which I think is going to help me. Thank you, I wish I had contacted sooner.
December 2023
It was very nice to have someone to talk to and to assist you with sorting out some realistic solutions together.
November 2023
The time taken to ensure I understood my circumstance and the options available completely changed my thought process around my debt. Looking forward to making some progress.
November 2023
Very efficient, thorough and knowledgeable agent. I did not have my time wasted and my query was answered in a highly satisfactory manner.
November 2023
Excellent, helpful real human being, not an AI bot - thank u.
November 2023
Straight to the problem, was understanding and offered a path to solution. Booked with an advisor from first contact. This has limited my current stress and allowed me to continue on. Very thankful.
October 2023
Adam was incredibly helpful and kind. Made a very uncomfortable conversation very easy.
October 2023
Counsellor was really helpful and lovely. Gave incredible information and also spoke in a way that I could understand.
October 2023
So relieved I reached out for help, so much kindness, compassion, understanding and expert advice to help me navigate scary and stressful times.
September 2023
I have been so worried about debts incurred 12-14 years ago that I've been living in fear of them falling upon my head like a ton of bricks. This five minute conversation has set my mind at ease, thanks.
August 2023
I appreciate all the helpful insight I was offered today. I now have a plan in place to start building my credit score, and I’m very thankful for the help and support that was offered to me.
August 2023
Amazing, I feel so much better.
July 2023
It was so nice to get some advice from someone who knew what she was talking about and made me feel more positive about the future with my financial situation.
July 2023
Rob was a great help, assisted me in clarifying my thoughts and provided some insights that I can use in the negotiation with my bank. I was very reluctant to contact NDH but am glad I did.
May 2023
I have hope that I haven’t had for over a decade! Thank you for your understanding and encouragement!
April 2023
Chris was super supportive and encouraging, gave directed suggestions and asked pointed questions. Excellent service.
April 2023
So helpful! A great service and James was great - addressed all my concerns and showed understanding and empathy, both of which were very much appreciated in this difficult time! Very grateful!
April 2023
Lucy was INCREDIBLE. I've felt so alone during this ordeal until tonight when I spoke to Lucy. I felt heard, supported and believed.
March 2023
The service provided was fantastic, they addressed every question I had and explained my rights that I was not aware of & they gave me templates and information.
March 2023
The lady I spoke to was extremely helpful and gave me clear points that I could consider with my situation. I wish I called and spoke to someone earlier. Thank you for the help!
February 2023
Excellent service to have available. It’s a lifeline and the people assisting us were very helpful and did not judge.
February 2023
I spoke to Jane and she was awesome. She seemed to know her field and the likely questions she might get and she was able to guess what I was in need of knowing before I could articulate it. I am grateful as her knowledge and understanding of the possible hardships I am dealing with made it infinitely easier to confide and discuss my case with her.
February 2023
I wasn’t sure of my options in going bankrupt and the call was amazing and gave me so much more clarity to make a confident decision. My advisor was so knowledgeable....it made my decision so much easier and such an informed decision.
February 2023
ndh_ico

You might feel overwhelmed, but you have options and there are steps you can take yourself. But if you feel you need a bit more guidance or need help quickly, simply call us.

CALL 1800 007 007