Financial Counselling Australia Appointment Booking System (Booking System)

Privacy Collection Notice

This notice is required by law and provides you with information about the privacy of your collected information. It is provided by Financial Counselling Australia and on behalf of the financial counselling agencies that participate in the Booking System. The contact details of all these organisations are at the foot of this notice.

Your personal information is collected for the purposes of booking you an appointment with a financial counsellor employed by a financial counselling agency participating in the Booking System and then for use by your financial counsellor in providing you with financial counselling services.

Depending on your circumstances, some information may be collected that is classified by law as sensitive information, for example, information about your language background.

Without the collected information, it will not be possible or it will be harder to direct you to a financial counsellor that meets your needs.

Your collected information will be stored in a secured database.  This is only able to be accessed by:

• the financial counselling agency who booked your appointment
• the financial counselling agency with whom your appointment is made
• the Financial Counselling Australia (FCA) administrators of the Booking System, and
• FCA external service providers who facilitate the Booking System.

Your personal information may also form part of de-identified information (no names or identifying details included) that is provided to Australian Government Department of Social Services (DSS). De-identified information is sent to DSS to assist DSS to assess the performance of the National Debt Helpline and for related research purposes.

Your personal information will not be provided to any overseas recipients.

Each of the financial counselling agencies involved in the Booking System has a privacy policy (links given below). You can read these to find out more information about how you can access your personal information, seek to correct your personal information and make a complaint about a breach of privacy.  Also how complaints about a breach of privacy are dealt with.