Bushfires: Insurance claims

Bushfires are devastating and traumatic. Your personal safety is the highest priority.

This page is about how to make an insurance claim after you are safe. Making such a claim will assist you to financially rebuild. The information below is a simple step-by-step guide on what to do.

Free support is available to assist you to make an insurance claim through:

• National Debt Helpline: 1800 007 007. You can speak to a financial counsellor to get advice. If necessary, they can refer you for a face to face appointment with a financial counsellor near you.
• Insurance Law Service: 1300 663 464 to speak to a lawyer if you need legal advice