When things go wrong, please let us know

National Debt Helpline Complaint Policy

Financial counsellors have a code of ethics and must keep up their training to provide you with a professional service. However if something has gone wrong, please tell us. If the financial counselling has made a difference, we’d love to hear from you too.

How do you make a complaint? You need to contact the organisation in your state that runs the phone service. The National Debt Helpline is a group of not-for-profit organisations working under a common banner to help Australians solve their debt problems. There is one organisation taking your calls in each state and territory in Australia. When you ring the National Debt Helpline phone number (1800 007 007), the call will be automatically directed to the organisation in the state or territory you are calling from.

State/Territory Organisation Link to Complaints and Feedback Policy
Tasmania Anglicare Tasmania Complaints policy
Victoria Consumer Action Law Centre

Better Place

Complaints and Feedback 


New South Wales Financial Rights Legal Centre



Complaints policy (see also privacy policy)

ACT CARE Financial Counselling Service Complaints policy
Queensland Uniting Care Community Complaints policy
Northern Territory Somerville Community Services Inc Complaints policy
South Australia Salvation Army Complaints
Western Australia St Vincent de Paul Complaints Policy