National Debt Helpline Complaint Policy
Financial counsellors have a code of ethics and must keep up their training to provide you with a professional service. However if something has gone wrong, please tell us. If the financial counselling has made a difference, we’d love to hear from you too.
How do you make a complaint? You need to contact the organisation in your state that runs the phone service. The National Debt Helpline is a group of not-for-profit organisations working under a common banner to help Australians solve their debt problems. There is one organisation taking your calls in each state and territory in Australia. When you ring the National Debt Helpline phone number (1800 007 007), the call will be automatically directed to the organisation in the state or territory you are calling from.
|State/Territory||Organisation||Link to Complaints and Feedback Policy|
|Tasmania||Anglicare Tasmania||Complaints policy|
|Victoria||Consumer Action Law Centre
|New South Wales||Financial Rights Legal Centre
|ACT||CARE Financial Counselling Service||Complaints policy|
|Queensland||Uniting Care Community||Complaints policy|
|Northern Territory||Somerville Community Services Inc||Complaints policy|
|South Australia||Salvation Army||Complaints|
|Western Australia||St Vincent de Paul||Complaints Policy|