National Debt Helpline Complaint Policy

Financial counsellors have a code of ethics and must keep up their training to provide you with a professional service. However if something has gone wrong, please tell us. If the financial counselling has made a difference, we’d love to hear from you too.

To make a complaint, you need to contact the organisation in your area that runs the phone service.

The National Debt Helpline is a group of not-for-profit organisations working under a common banner to help Australians solve their debt problems. There is one organisation taking your calls in each state and territory in Australia. When you ring the National Debt Helpline phone number (1800 007 007), the call will be automatically directed to the organisation in the state or territory you are calling from.

*State/Territory*	*Organisation*	*Link to Complaints and Feedback Policy*
Tasmania	Anglicare Tasmania	C omplaints policy
Victoria	Consumer Action Law Centre Better Place	Complaints and Feedback Feedback
New South Wales	Financial Rights Legal Centre Uniting	Contact/complaints Complaints policy (see also privacy policy)
ACT	CARE Financial Counselling Service	Complaints policy
Queensland	Uniting Care Community	Complaints policy
Northern Territory	Somerville Community Services Inc	Complaints policy
South Australia	Salvation Army	Complaint s
Western Australia	St Vincent de Paul	Complaints Policy

COMPLAINTS AND FEEDBACK

When things go wrong, please let us know.

National Debt Helpline Complaint Policy

You might feel overwhelmed, but you have options and there are steps you can take yourself. But if you feel you need a bit more guidance or need help quickly, simply call us.