COVID -19: Government Assistance

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Parliament House, Canberra

This page summarises financial assistance you may be eligible to access from the Commonwealth Government and the State or Territory Government in which you live.

Information on this page:
Please click the links below to visit each section

This page summarises financial assistance you may be eligible to access from the Commonwealth Government and the State or Territory Government in which you live.

If your income has reduced and must self-isolate or quarantine because either you, a close contact or someone you care for has tested positive for COVID-19, you should apply for all government assistance payments for which you are eligible.

The Centrelink Payment and Service Finder can help you understand what Centrelink payments and other government assistance you could be eligible to receive.

State and Territory Governments also provide a range of vouchers, rebates, concessions and other savings to help ease the cost of living.  For more information about these see State and Territory Government Assistance section below.

Pandemic Leave Disaster Payment

This payment is for people who do not receive a Centrelink payment.  You may be eligible for the Pandemic Leave Disaster Payment if you can’t work and earn income and:

  • you have been directed to self-isolate or quarantine by your State or Territory Government because you’re a close contact of a confirmed case or you have COVID-19; or
  • you’re caring for someone who has COVID-19.

This payment is for people who are employed but are unable to go to work and earn an income, have no appropriate leave entitlements, are at least 17 years old, are an Australian resident. The payment is also available for people who hold a visa that provides the right to work in Australia.

If you’re eligible you will receive $750 for each 7-day period you’ve been told to self-isolate or quarantine, or are caring for someone who has COVID-19. You must make a new claim for each 7-day period.  For example, if you are required to isolate for 10 days, you will need to submit two claims, for two payments of $750 each, through Services Australia, to cover the 10-day period.

The Pandemic Leave Disaster Payment is taxable income. This means you’ll need to include it in your Income Tax Return.

If you’re a member of a couple, you can both claim this payment. You and your partner will need to complete separate claims.

For more details and to make a claim see Services Australia – Pandemic Leave Disaster Payment.

State and territory COVID-19 test and isolate payments

Some States and Territories are also providing a one-off payment for eligible residents who need to quarantine and cannot work while awaiting a COVID-19 test result.  These include:

However, you may not be eligible to receive the Pandemic Leave Disaster Payment if, during your isolation period, you got or will get a COVID-19 test / isolation payment from your State or Territory government.  You need to decide which payment is best for you before applying.

For more information on assistance available see State and Territory Government Assistance below.

Centrelink Crisis Payments

There are different types of Crisis Payments for different circumstances.

To get a Crisis Payment you need to meet eligibility criteria for the type of Crisis Payment you claim AND you must meet all of the following criteria:

  • Be in severe financial hardship.
  • Get, or, be eligible for an income support payment or ABSTUDY Living Allowance.
  • Be experiencing one of the following extreme circumstances:
    • COVID-19 – you or someone you’re caring for are required to quarantine or self-isolate
    • Family and Domestic Violence – you’ve experienced an incident of family and domestic violence
    • Disaster – you’ve had to leave your home because of a natural or other disaster not covered by a disaster relief payment
    • Humanitarian – you’ve arrived in Australia as a humanitarian entrant for the first time
    • Confinement – you were released from prison or psychiatric confinement.

For those people who are eligible for the COVID-19 crisis payment, you must contact Centrelink within 14 days of entering required quarantine or self-isolation or caring for someone who is.

You can receive a maximum of two COVID-19 Crisis Payments in a 6-month period.  This is equal to a week’s pay at the maximum basic rate of your income support payment or ABSTUDY Living Allowance.

For more details see Services Australia – Crisis Payment.

Centrelink Advance payment – Although not a crisis payment, if you already receive a Centrelink payment and need to access additional funds, you may qualify for an advance payment. You will need to pay this back over time out of future payments from Centrelink.

Mutual obligation requirements

Mutual obligation requirements are tasks and activities you agree to while getting certain payments from Services Australia.

This means that if you’re a job seeker you must:

  • do all the tasks and activities listed in your Job Plan
  • go to appointments with your employment services provider
  • complete and report your job searches
  • accept any offer of suitable paid work.

Special Circumstances Exemptions continue to be available to job seekers who require them.  Examples include if you’re sick, or injured, or experiencing a crisis such as domestic violence or homelessness.  You will need to provide Centrelink with proof of your circumstances for your exemption to be assessed.

If you’re impacted by COVID-19, Centrelink may grant you an exemption for up to 14 days without evidence if you’re either:

  • self-isolating; or
  • caring for someone who needs to self-isolate.

Go to Services Australia: Mutual Obligation Requirements for more details.

COVID-19 and Sole Traders

If you’re a sole trader or small business, and you’ve experienced a reduction in your income from COVID-19, travel restrictions or global supply chain disruptions, you may be eligible to receive financial support from your State or Territory Government.

Support packages vary from state to state and will depend on a number of factors including the restrictions in place, industry sector, and the level of lost income.

Find COVID-19 financial support for small business in your state or territory here.

You can also call 1800 413 828 to speak to a specialist small business financial counsellor on the Small Business Debt Helpline. This service provides free, independent and confidential advice to small business owners and sole traders in financial difficulty.  The specialist financial counsellors can provide advice on a range of areas including government grants, disaster relief, loan repayments, bills, rent, bankruptcy and insolvency.  The website is sbdh.org.au.

State and Territory Government assistance

It is worth keeping up to date with financial assistance measures that may be available to support individuals, households and small businesses in your State or Territory. Click on the relevant link below to find out more.

Australian Capital Territory

Cost of Living support:  The ACT Government has a range of discounts, rebates and subsidies to relieve cost of living pressures in areas like housing, transport, bills and dental care. Use the Savings Finder for a list of the savings that may be relevant to you and information on how to apply.

COVID-19 support:  The ACT Government is providing a range of additional financial assistance to help individuals waiting for a COVID-19 test result, businesses, temporary visa holders, and residential tenants during COVID.  Details on all assistance available can be accessed by calling the ACT Government COVID-19 helpline on 02 6207 7244 or at ACT Government COVID-19 Support

New South Wales

Cost of Living support:  The NSW Government has a range of rebates and savings available to help ease the cost of living for NSW residents.  These include Toll Relief, Energy Rebates, Energy Accounts Payment Assistance (EAPA) vouchers, the NSW Spectacles program and more. See NSW Government – Cost of Living for more information or to use the Savings Finder to find rebates and savings you may be eligible for.

COVID-19 support:  The NSW Government is providing additional financial assistance and support to help individuals waiting for a COVID-19 test result, businesses, landlords and tenants who have been impacted by COVID-19 restrictions and are experiencing financial difficulty.  Details on all assistance available can be accessed by calling the NSW Government COVID-19 hotline 13 77 88 or at NSW Government COVID-19 Support

Northern Territory residents

Cost of Living support:  The NT Concession Scheme provides concessions on a range of essential goods and services to help with living expenses.  See NT Government – Concession Scheme for more information.  You can also find information about emergency financial aid on the Northern Territory Government’s ShelterMe website.

COVID-19 support:  Details on assistance available can be accessed by calling the NT COVID-19 hotline 1800 490 484 or at NT Government COVID-19 Wellbeing Support.

Queensland

Cost of Living support:  The QLD Government has a range of concessions and savings available to help ease the cost of living for QLD residents.  These include the Electricity Rebate Scheme, Home Energy Emergency Assistance Scheme, Bond loans and rental grants, Spectacle Supply Scheme, Oral health Scheme, and more.  See QLD Government – Cost of Living Support for more information.

COVID-19 support:  The QLD Government is providing a range of financial assistance to individuals.  See QLD Government COVID-19 Support for more information.

South Australia

Cost of Living support:  The SA Government has a range of concessions, benefits and grants available to help ease the cost of living for SA residents. These include energy bill concessions, School Card scheme, FuneralAssistanceSA, GlassesSA, and more. See SA Government – Concessions and Grants for more information.

COVID-19 support:  Details of assistance available can be accessed by calling the SA COVID-19 Information line on 1800 253 787 or at SA Government COVID-19 Support.

Tasmania

Cost of Living support:  The Tasmanian government offers a wide range of discounts and concessions to individuals and households to help with the cost of living and access to essential services. These include annual electricity concession, private rental assistance, Student Assistance Scheme, Spectacles Assistance Scheme, and more. See TAS Government – Discounts and Concessions for more information.

COVID-19 support:  Details of assistance available can be accessed by calling the Tasmanian Public Health Hotline on 1800 671 738 or at Tasmanian Government COVID-19 Financial Services and Support.

There is more information here for temporary visa holders, including about Pandemic Isolation Assistance Grants and other emergency relief and assistance.

Victoria

Cost of Living support:  A range of concessions and grants are available to Victorians who are on low incomes or experiencing hardship and need help meeting the cost of living. These include the Utility Relief Grant Scheme, MyPost Concession Account, Victorian Eyecare Service, Bereavement assistance, and more. See VIC Government – Concessions and Benefits for more information.

COVID-19 support:  The Victorian Government is providing additional financial assistance and support to help individuals waiting for a COVID-19 test result, businesses, landlords and tenants who have been impacted by COVID-19 restrictions and are experiencing financial difficulty.  Details on all assistance available can be accessed at Service Victoria COVID-19.

Western Australia

Cost of Living support:  The WA government offers a range of rebates, concessions and financial assistance to individuals to help meet the cost of certain household bills and other essential services.   See WA Government – ConcessionsWA for more information.

Speak to one of our financial counsellors

If you’re feeling overwhelmed and need some help in dealing with your financial stress, please contact one of our financial counsellors.

Financial counsellors aren’t judgmental about your circumstances – they’re here to offer you free, confidential and independent support and advice.

To speak to a financial counsellor you can:

  • Call the National Debt Helpline on 1800 007 007 – open Weekdays from 9:30 am to 4:30 pm.
  • Use our live chat service by clicking the chat icon in the bottom right corner of your screen. Live chat is available 9:30am-4:30pm weekdays. If you send a message outside these hours a financial counsellor will get back to you.
  • Make an appointment to see a financial counsellor in your local area. Find a local financial counsellor on this map.